CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN PLACED?

Once an order is placed, our warehouse staff can pack and ship your order within 24 hours, so it's not always possible to process address change requests. If you notice an error, please email us ASAP with your name and order # so we can try to make a correction(s) to your package before it departs. There's no guarantee we can make it, especially once it leaves our warehouse, but we'll do everything we can!

GENERAL SHIPPING INFORMATION:

Our warehouse processes and ships out all orders Mondays - Fridays (excluding major holidays). After placing your order, your package should be shipped out within 1~2 business days after your order is placed, and you will receive an email with the tracking number soon after. E-Packet is our primary carrier for U.S customers and for customers in countries/regions such as Canada, Europe, UK, Australia, New Zealand etc. Depending on where you live, packages are delivered within 5~14 days from the date of shipment.

WILL MY ORDER COME IN ONE PACKAGE?

Depending on the size of your order you may receive separate packages that may possibly arrive 1~2 business days apart.

Prescript Glasses

Q: HOW QUICKLY CAN YOU ANSWER MY QUESTION?

We answer messages and emails in the order they are received and we try to respond as promptly as possible. We mostly reply within 24 hours of receiving a message or email.

Q: HOW LONG IS THE PROCESSING PERIOD?

Order processing times are between 1~3 business days after the day you placed your order. Most packages are prepared within 24 hours, but if our warehouse is exceptionally backed up processing times may go up to 3 business days following the day you placed your order.

1. How quickly can you answer my question?

We typically respond to all messages and emails within 24 hours. Our support team handles inquiries in the order they are received, so rest assured we’ll get back to you as promptly as possible.

2. Can I change my shipping address after placing an order?

Our fulfillment team begins processing orders quickly—often within 24 hours. If you notice an error in your shipping address, please contact us immediately with your order number. While we cannot guarantee changes once the order is processed, we’ll do our best to update it before it ships.

3. How long is the processing period?

Orders are usually processed within 1–3 business days after your purchase. Most are prepared for shipment within 24 hours, but during busy periods it may take up to 3 business days before your package ships.

4. What should I know about shipping times?

Our warehouse ships orders Monday through Friday (excluding major holidays). Once your order ships, you’ll receive a tracking email. Delivery usually takes 5–14 business days depending on your location. We use reliable carriers like E-Packet and other trusted services for international delivery.

5. Will my order arrive in one package?

In most cases, yes. However, larger orders may be split into multiple packages depending on item availability. If this happens, the shipments may arrive a day or two apart.

6. How do I upload my prescription after placing an order?

After checkout, you can upload your prescription directly through the order confirmation page or send it to us via email with your order number. We'll hold your order until we receive it and begin processing as soon as your prescription is confirmed.

Frequently Asked Questions

Availability