We typically respond to all messages and emails within 24 hours. Our support team handles inquiries in the order they are received, so rest assured we’ll get back to you as promptly as possible.

Our fulfillment team begins processing orders quickly—often within 24 hours. If you notice an error in your shipping address, please contact us immediately with your order number. While we cannot guarantee changes once the order is processed, we’ll do our best to update it before it ships.

Orders are usually processed within 1–3 business days after your purchase. Most are prepared for shipment within 24 hours, but during busy periods it may take up to 3 business days before your package ships.

Our warehouse ships orders Monday through Friday (excluding major holidays). Once your order ships, you’ll receive a tracking email. Delivery usually takes 5–14 business days depending on your location. We use reliable carriers like E-Packet and other trusted services for international delivery.

In most cases, yes. However, larger orders may be split into multiple packages depending on item availability. If this happens, the shipments may arrive a day or two apart.

After checkout, you can upload your prescription directly through the order confirmation page or send it to us via email with your order number. We'll hold your order until we receive it and begin processing as soon as your prescription is confirmed.