Frequently Asked Questions
We typically respond to all messages and emails within 24 hours. Our support team handles inquiries in the order they are received, so rest assured we’ll get back to you as promptly as possible.
Our fulfillment team begins processing orders quickly—often within 24 hours. If you notice an error in your shipping address, please contact us immediately with your order number. While we cannot guarantee changes once the order is processed, we’ll do our best to update it before it ships.
Orders are usually processed within 1–3 business days after your purchase. Most are prepared for shipment within 24 hours, but during busy periods it may take up to 3 business days before your package ships.
Estimated delivery: up to 3 weeks
Our warehouse ships orders Monday through Friday, excluding major holidays. Because each pair is custom fitted with your prescription, please allow:
Processing & lens fitting: up to 10 business days from order confirmation
Shipping: up to 7 business days once your order has been dispatched
This means your order may take up to 3 weeks in total to arrive. You'll receive a tracking email as soon as your order ships.
Our warehouse ships orders Monday through Friday, excluding major holidays. Because each pair is custom fitted with your prescription, please allow:
Processing & lens fitting: up to 10 business days from order confirmation
Shipping: up to 7 business days once your order has been dispatched
This means your order may take up to 3 weeks in total to arrive. You'll receive a tracking email as soon as your order ships.
In most cases, yes. However, larger orders may be split into multiple packages depending on item availability. If this happens, the shipments may arrive a day or two apart.
Yes. You can upload a clear photo, scan, or digital copy of your valid eyeglass prescription directly on the product page using the Upload Prescription option. Your prescription should clearly show the required details for both eyes, such as SPH, CYL, AXIS, and ADD (if applicable). We recommend using your most recent prescription from a qualified eye-care professional. After you place your order, our team will review the information provided. If any details are unclear or missing, we may contact you for clarification or request a clearer copy before processing your lenses. Please note that a contact lens prescription may not be suitable for ordering eyeglasses; an eyeglass prescription is recommended.
Melatonin is a natural hormone that helps regulate your sleep–wake cycle. Exposure to blue light at night can reduce melatonin levels, making it harder to fall asleep and stay asleep.
Blue light does not cause permanent eye damage, but extended screen use can contribute to eye strain, dryness, headaches, and visual fatigue.
Blue light does not cause permanent eye damage, but extended screen use can contribute to eye strain, dryness, headaches, and visual fatigue.
Digital eye strain occurs after prolonged screen use.
• Taking regular breaks, adjusting screen brightness, and using proper eyewear can help reduce discomfort.
• Taking regular breaks, adjusting screen brightness, and using proper eyewear can help reduce discomfort.
Yes, you can wear them during the day, but nighttime glasses block stronger blue light and are mainly designed for evening and nighttime use.
Night-time glasses should be worn 1–2 hours before bed, especially when using screens or exposed to artificial lighting in the evening.
Yes, most frames can be fitted with your prescription and customized with blue-light-filtering or UV-protecting lenses.
Yes, daytime glasses can be worn at night, but they filter less blue light than nighttime sleep glasses.
