RETURNS CENTRE
Returns & Exchanges
We want you to love your Prescript Glasses. If something isn't right, here's how returns work.
Eligibility
- Returns must be requested within 7 days of delivery
- Frames must be unworn, undamaged, and in original packaging
- Custom prescription lenses are made specifically for you and are non-refundable unless faulty or made incorrectly to the prescription supplied. Standard/non-prescription frames follow our normal 7-day return window.
- Proof of purchase (order number) required
How to start a return
1
Email info@prescriptglasses.com or use the contact form with your order number and reason for return
2
We'll confirm eligibility and send you a return authorisation and address
3
Post the item back in its original packaging
4
Once received and inspected, refunds are processed within [X] business days to your original payment method
Faulty or incorrect items
If your glasses arrive damaged, faulty, or don't match the prescription you provided, contact us within 30 days with photos and your order number. We'll cover return shipping and provide a replacement or full refund — your rights under the Australian Consumer Law are not affected by this policy.
What's not covered
- Change of mind on custom prescription lenses
- Damage from misuse, accidents, or normal wear and tear
- Items returned outside the 7-day window without prior contact
- Questions? [Contact us] or WhatsApp us at [+61 480 665 261].